Driver Support

Support for EV Drivers, by EV Drivers

We provide support for your best charging experience.
Call or email us for support.
For additional help, our FAQs provide essential information about charging with RED E, and our commitment to delivering quality services for electric vehicle users

RED E Is Here For You 24/7

For any inquiries or assistance with RED E charging, our dedicated support team is here to help with 24/7 live support from our engineers in Detroit, Michigan

Phone support for EV drivers

Available 24 hours a day, 7 days a week with support for
commercial and personal chargers across RED E’s network

Email support for EV drivers

We'll get back to you within 24 hours with support for
commercial and personal chargers across RED E’s network

24/7 Live Support is The RED E Advantage for Effortless Charging

Detroit-based EV charging experts, supporting your needs anytime, anywhere

Your experience as an EV driver matters to us. With a team of EV drivers working at RED E, we know how important reliable charging is now and to the future of electric vehicle driving. RED E Charge sets itself apart with 24/7 live support for EV drivers, ensuring help is always available when needed. As a Detroit-based company, we offer personalized service and rapid response, giving businesses and their customers reliable, around-the-clock assistance for a smooth charging experience.

FAQs: Charging Your EV with RED E

  • What is RED E?

  • RED E is a state-of-the-art EV charging network that provides convenient and reliable charging solutions for electric vehicle owners.

  • Is it necessary to create an account with RED E to use the charging stations?

  • Yes, creating an account with RED E is necessary to access our charging network. This allows you to seamlessly initiate and pay for charging sessions.

  • What payment methods does RED E accept?

  • RED E accepts various payment methods, including credit/debit cards and digital wallets, making it convenient for users to pay for charging services.

  • Does RED E offer any membership or loyalty programs for frequent users?

  • RED E provides membership and loyalty programs with exclusive benefits for frequent users, incentivizing continued use of our EV charging network.

  • What types of charging connectors does RED E support?

  • RED E stations are equipped with various connectors, including CHAdeMO, CCS, and Type 2, catering to a wide range of electric vehicles.

  • How does RED E ensure the reliability and safety of its charging infrastructure?

  • RED E implements rigorous maintenance and monitoring systems to ensure the reliability and safety of all charging stations, providing peace of mind to EV owners.

  • How do I find a RED E charging station near me?

  • You can easily locate RED E charging stations using the RED E mobile app or by visiting our website. Simply enter your location to find the nearest charging facilities.

  • Can I monitor the charging process remotely?

  • Yes, RED E provides real-time charging status updates through the mobile app, enabling you to monitor your vehicle's charging progress from anywhere.

  • Are RED E charging stations compatible with all electric vehicle models?

  • RED E charging stations are designed to be compatible with the majority of electric vehicle models available in the market, promoting accessibility and inclusivity.

  • What sets Red E's EV charging services apart?

  • Red E prioritizes customer experience, reliability, and accessibility. We strive to ensure that our charging stations are well-maintained, easy to use, and located in convenient areas to meet the diverse needs of electric vehicle owners.

  • Can I receive support from RED E in case of any issues during the charging process?

  • Yes, RED E offers comprehensive customer support to assist users in resolving any issues that may arise during the charging process, ensuring a seamless experience.